Frequently Asked Questions
Everything you need to know about bringing Manoir Group elegance into your home.
What is the typical delivery timeframe for furniture orders?
Standard delivery for in-stock items typically takes 5 to 10 business days. For larger furniture pieces requiring white-glove service, please allow up to 3 weeks for scheduling and specialized transit.
Do you offer international shipping?
Currently, Manoir Group ships to the contiguous United States and Canada. We are working on expanding our logistics network to include European destinations in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made upholstery and final sale items are non-returnable.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Are your materials sustainably sourced?
Yes, Manoir Group is committed to ethical craftsmanship. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.